SHIPPING
Products purchased at PERSEI online store are shipped via GSL (Spain) and DHL Express (Worldwide).
Delivery times are provided as guidelines and may be affected by payment authorization, stock availability, and customs clearance processes.
| Region | Estimated Delivery Time |
|---|---|
| Spain | 1 - 4 business days |
| Europe | 1 - 5 business days |
| Rest of the World | 1 - 8 business days |
Orders are prepared once payment is confirmed, preparation takes place from Monday to Friday, 9AM - 3PM. Orders placed outside these hours are processed the next business day. No shipments are made on weekends or public holidays.
Once your order is placed, a confirmation email will be sent. When shipped, you will receive an email with the tracking number, allowing you to track your package.
SHIPPING COSTS
Shipping costs are calculated at checkout and clearly displayed before completing your purchase.
For shipments to countries outside the European Union, additional customs taxes and fees may apply. The responsibility for these charges rests entirely with the customer and must be settled at the respective customs office. Refusal to pay these fees will result in order cancellation; transportation and customs clearance costs will be deducted from your refund.
RETURNS
We understand that sometimes things don’t work out! Our goal is to make returns and exchanges as simple as possible.
If you’re not completely satisfied with your purchase, you have 14 days from the date of delivery to return your item for a refund. To qualify for a return, items must be in their original condition—this means unworn, unwashed, and with all tags and packaging intact.
Due to the intimate nature of our goods, we are not able to accept returns on lingerie bottoms, bodysuits, swim bottoms, socks/hosiery, perfumes and beauty products.
All sale and special promotion items are non-refundable.
For any further assistance, please contact us at agija@perseistudio.com